Terms & Conditions

Terms & Conditions

 

 

ORDER PROCESS

 

Due to the fact that all gowns and dresses are made to order and measure, a full payment is due at the time the dress is ordered.  A full non-refundable payment is encouraged. However, we can split the payments in half for your convenience, in this case a 50% non-refundable deposit is required, and the remainder must be paid within 14 days of the dress’s arrival, or late fees will accrue. Cheques will not be accepted at pick up of merchandise.  Once we have placed the order with the designer, no changes to the gown can be made.  

  

SIZING & ALTERATIONS

 

Each of our designers refer to a standard Australian size chart. Size is determined by the largest measurement; therefore, alterations are typically required. We are not responsible for any change in size that may occur after we have measured you. Oscar & Ivy Bridal does not assume responsibility for a third-party seamstress or cleaners.  We can provide some local alteration places for you below.

 

 

 

DELIVERY

 

Our designers require 10-20 weeks to manufacturer their garments. The lead times vary by design. Once your gown has arrived, we will call you to schedule an appointment to pick up your gown. If you paid a deposit instead of in full, final payment is due within 14 days of the gown’s arrival. Please be prepared that dresses could arrive earlier than expected.   

 

RETURN POLICY

Due to the fact that our merchandise is made to order, there are no exchanges or refunds or transfers of deposits.  All sales are final.  If the gown balance is delinquent past 30 days, we will add a $50 per month finance charge, or if merchandise is left unclaimed in the boutique past the wedding date on your customer profile, the merchandise becomes property of Oscar & Ivy Bridal and any deposits or payments are forfeited.

 

MISCELLANEOUS 

If the wedding or event is cancelled, you are still responsible for full payment of your merchandise.  Dress information and instructions that will aid in the dress’s resale will be given to the customer upon pick up of the dress.  We will also allow pictures of the dress to be taken on our mannequins during this time for resale purposes if the event is cancelled.

 

SAMPLE GOWNS:

 

What is a sample wedding gown? A sample wedding dress is a gown that has been tried on by brides and that has been on styled shoots but never altered or purchased.

Spoil yourself with the designer gown of your dreams, at a fraction of the cost.  Alterations are typically required. We are not responsible for any change in size that may occur after you have purchased the sample gown. Oscar & Ivy Bridal does not assume responsibility for a third-party seamstress or cleaners.